BLUE COLLAR STEEL LLC
RETURN & CANCELLATION POLICY
Canopy and addition kits are fabricated to order. Please review your dimensions, product selections, delivery requirements, and local engineering and permit requirements before purchasing.
Order Cancellations
Orders may be canceled for a full refund before fabrication or order-specific material purchasing begins. After that point, cancellation requests will be reviewed individually. Any permitted deduction will reflect documented, nonrecoverable costs and will be explained before a cancellation agreement is finalized.
Returns
We do not accept change-of-mind returns of correctly supplied, nondefective kits after fabrication has begun. This restriction does not affect remedies for defective, damaged, missing, or incorrectly supplied items, or other rights required by law.
Delivery Damage & Missing Parts
Inspect your shipment upon delivery. Photograph visible damage and note damage or shortages on the delivery receipt when possible. Contact BCS promptly with your order number, photographs, and a description of the issue. Retain packaging and affected parts while we review the claim.
Defective or Incorrect Items
Contact BCS before installing or modifying an affected component. We will review the issue and arrange an appropriate repair, replacement. BCS will cover reasonable shipping costs necessary to correct a confirmed BCS error or product defect.
Return Authorization
Contact BCS before returning materials so we can provide instructions. Responsibility for return freight and any refund amount will be confirmed in writing.
Shipping Delays & Material Availability
Production and shipping schedules depend on steel and other material availability. Supplier shortages or delays may extend estimated shipping and delivery dates.
If material availability affects your order, BCS will notify you and provide a revised estimated shipping date when available. If we cannot ship within the stated timeframe, you will have the option to accept the delay or cancel for a prompt refund, as required by applicable law.
Refunds
Approved refunds will be processed to the original payment method or through the financing provider, as applicable, within legally required timeframes.
Contact Blue Collar Steel LLC: 855-310-1775